Clever to Renaissance Login Issues

If students are not logging into correct student account:

Check for student's correct login credentials in Renaissance
Open incognito window
Open clever as district admin
Search for student
Support tools > access portal as user > start portal session
Open Renaissance Place > update login > enter correct login information as found in step 1 > save
Test account outside of incognito window

If students do not have assigned materials:

Check for student's account in Renaissance and ensure enrolled in the correct class by choosing the enrollment tab in the student profile
Update enrollment as needed
If student has two accounts, update enrollment, in Renaissance admin, for account that is logging in through Clever (use incognito window and steps 2 - 6 to view what account is being logged into
Delete duplicate student